Several members of Radiant’s channel sales team have recently dedicated some of their time spent on the road visiting customers to filming interviews with restaurant employees about their experiences and perceptions of Radiant’s restaurant technology solution. While many of these employees share various accolades about Aloha and how it makes their jobs easier to perform, [...]
Formal POS Training or Not, Aloha Users Learn Quickly
February 23rd, 2010 Mary Catherine Brutz, Marketing Communications Analyst
Every Great Team needs a Long Snapper (or 2 or 3 or more….)
February 19th, 2010 John T. Kirk, Vice President of North American Distribution
he celebration continues in New Orleans as the city embraces that priceless championship magic of this year’s Super Bowl. Drew Brees, Reggie Bush and Head Coach Sean Payton, among others remain in the spotlight. Big plays were made by many, as a future Hall of Fame gunslinger named Manning was stunned and turned [...]
Customer Loyalty Programs: The Why and the How
January 14th, 2010 Mary Catherine Brutz, Marketing Communications Analyst
Last month, some friends and I went to brunch at a favorite local spot. The decision to eat at this restaurant was easy – I gave them my e-mail address to participate in their loyalty program during a previous visit. Later, I received an e-mail for $20 off of my bill during my birthday month, [...]
A Year of Giving
December 24th, 2009 Keith Hicks, Vice President Human Resources
I am awed and amazed by the remarkable people of Radiant Systems. This past year was one of the most challenging times any of us has ever faced. Yet, despite all the challenges, the people of Radiant continued to give back to the communities where we live and work. In fact, 2009 [...]
When You’re Ready, We’re Ready
December 23rd, 2009 John T. Kirk, Vice President of North American Distribution
Over the weekend, the Mid-Atlantic states and areas along the Northeastern coast of the United States were hit with an intense snow storm. In Virginia, where my family and I live, we experienced a good dose of snow and wind on Friday night and into Saturday.
When there is a new blanket of [...]
Enhancing the Guest Experience through Technology
December 17th, 2009 Mary Catherine Brutz, Marketing Communications Analyst
In a recent study conducted by Hospitality Technology, 36.4 percent of the 260 restaurant and hotel executives surveyed said that their most important initiative for 2010 is attracting more customers. With this customer-driving initiative in mind, one third of respondents said they plan to add more value to their offering to enhance the guest experience [...]
Buying a New POS System: Is Your POS Disposable?
December 14th, 2009 Jessica Lundberg, Senior Marketing Manager
Restaurant operators make significant investments in a restaurant, from kitchen technology to décor and aesthetics to furniture and equipment. Each investment helps build the brand, streamline operations and keep the doors open. More than any other investment, a POS system can help restaurant operators control costs, improve guest experience and order accuracy, and enable high [...]
Are you targeting the right customers for your restaurant?
December 8th, 2009 Alaina Ankrom, Channel Marketing Senior Analyst
I’m sure you’ve read many articles about getting the right customers into your restaurant and encouraging them to come back. This subject always bears repeating, especially since customer visits are the lifeline of your restaurant. Sometimes the hardest part is figuring out who the right customers are for your establishment. Remember, the right [...]
Radiant’s Commitment to Data Security
December 4th, 2009 John Heyman, Chief Executive Officer
At Radiant Systems, we take pride in providing technology solutions to the hospitality and retail industries. As the industry leader, we have a long track record of continuously delivering exceptional value, exceeding customer expectations and helping our customers manage risk. As part of this, we invest heavily in product research and development, which includes [...]
People – The Center of the Strategic Plan
November 30th, 2009 Andy Heyman, Chief Operating Officer
Over the course of two days, I spent six hours with the CIO of one of our largest customers. She took on this role a year ago, and one of the first things she did was to create a strategic plan. Ironically, Radiant is at the tail end of completing its three-year strategic plan (board [...]
