Archive for April, 2009

My Take-Aways from the Restaurant Leadership Conference


Thursday, April 30th, 2009
Tad Phelps, Vice President of Sales and Marketing


As you might have read in one of Andy’s blogs this week, a group of us from Radiant’s hospitality division recently attended the annual Restaurant Leadership Conference (RLC) in Scottsdale, AZ.  This event draws 800+ attendees annually and is designed to bring executives and decision makers together from restaurant companies all over North America for [...]

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Word of Mouth Marketing in Action


Monday, April 27th, 2009
Andy Heyman, Chief Operating Officer


I cannot believe what happened last week. One night during dinner at a leadership conference for restaurant executives, I saw the CEO of a company we do business with at a nearby table eating dinner with a couple of guests. I excused myself and went to his table to say hello. He was very gracious [...]

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Spring Fever


Tuesday, April 21st, 2009
Andy Heyman, Chief Operating Officer


Getting things done doesn’t come easy for me this time of year. For a couple of weeks every spring and fall, the weather makes it difficult for many people to focus on work in the southeastern United States and I can’t claim to be an exception.
 
The weather in early April here is stunning it’s [...]

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The final lesson – “A mere glimpse of loyalty, respect and honor”


Tuesday, April 14th, 2009
John T. Kirk, Vice President of North American Distribution


 A mere glimpse…..
 

 
Twenty-five years ago, I had the best job in America.
 
As a mentors family, friends and carefully refined football greats, gather to pay tribute to their teacher, an unaccomplished volunteer coach hones in on “a mere glimpse” of what matters most.  The path that extended to this time, and to this place, started many [...]

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How Restaurants Shape their Menus Based on the Changing Economy


Monday, April 13th, 2009
Sherry Spreter, Senior Marketing Manager


I spent four years of my career working in the marketing department for a 1,000+ site quick service operator. For three of those years, a good majority of my time was spent digging into menu analysis and trying to gauge the profit impact of where products were placed on the menu board. We continuously sought [...]

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Getting On Board with Digital Signage


Thursday, April 9th, 2009
Liz Daitch, Business Partnership Analyst


Over the past couple of years, a wide variety of new technologies have surfaced in the hospitality industry, including the emergence of customer facing digital signage ranging from in-store point-of-purchase/print advertising and menu boards to order confirmation displays that scroll ads and up-sell messages.
 
While adoption has been slow in the restaurant community, this can [...]

Similarities


Tuesday, April 7th, 2009
Andy Heyman, Chief Operating Officer


All companies are different; all companies are the same. It is interesting to me to think about why Radiant is more like The Coca Cola Company than some of our competitors. Coke sells most everything they’ve got through a distribution channel. Their people on the front line are trusted advisors to the Coke bottlers, helping [...]

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