“Please hand me that document,” can easily be taken multiple ways depending on how someone says that. If the voice is loud, I might sense an attack. If the accent is on the “please,” it may sound condescending to me. And if it is said with a nice voice, I will probably sense sincerity. Tone [...]
Archive for July, 2009
The Next Frontier…
Wednesday, July 22nd, 2009 John Pearson, Director - Data Security & Compliance
This week marks the 40th anniversary of man’s flight to the moon and back. This exploration of the next frontier is arguably the greatest achievement and most inspiring story of our time. Those who worked on the space program in the 1960’s have had a far reaching affect on all of our lives. [...]
It’s vital to know when to hold steady
Thursday, July 16th, 2009 John T. Kirk, Vice President of North American Distribution
One of my favorite things to do is to get out in the woods. There is something special about hitting a trail with your family and taking in the beauty that is easy to look at, yet just as easy to overlook. My family is fortunate. We live within a short drive of [...]
Lessons Learned
Monday, July 13th, 2009 Andy Heyman, Chief Operating Officer
In his amazing portrayal of Johnny Cash in the movie Walk the Line, Joaquin Phoenix says with his drawl that sounded scooped from a vinegar jug, “…I’d seen a thing or two, you know?” Now I say that to myself every time I learn something. I want to share some of the things I’ve learned [...]
Making sure your store is PCI Compliant
Thursday, July 9th, 2009 James Hervey, Senior Manager, Product Marketing
Those three little letters, P C I. They seem to set off all sorts of alarm bells as soon as a retailer starts thinking about them. It’s hard, yes, but making your store compliant is definitely achievable.
Three suggestions we would give to anyone contemplating their first on-site assessment or filling out a Self-Assessment Questionnaire (and [...]
It’s the Real Thing
Monday, July 6th, 2009 Andy Heyman, Chief Operating Officer
It is highly unlikely for me to learn nothing in the presence of executives from other companies. “Performance equals potential minus interference,” was one of the comments made at the Radiant Leadership Team meeting a couple of weeks ago during a speech by Sandy Douglas, president of Coca-Cola North America. He kicked off the [...]
Leverage Customer Loyalty Programs To Win Repeat Business
Thursday, July 2nd, 2009 Erica Mattson, Marketing Manager
Retailers are now more competitive than ever. As such, consumers are showered with more choices, new opportunities, incentives and offers – all of which are enticing them to make the move to another brand or to another store. Thus in this complex environment, it is the job of the retailer to determine who their best [...]
