Several members of Radiant’s channel sales team have recently dedicated some of their time spent on the road visiting customers to filming interviews with restaurant employees about their experiences and perceptions of Radiant’s restaurant technology solution. While many of these employees share various accolades about Aloha and how it makes their jobs easier to perform, [...]
Formal POS Training or Not, Aloha Users Learn Quickly
Tuesday, February 23rd, 2010 Mary Catherine Brutz, Marketing Communications Analyst
Every Great Team needs a Long Snapper (or 2 or 3 or more….)
Friday, February 19th, 2010 John T. Kirk, Vice President of North American Distribution
he celebration continues in New Orleans as the city embraces that priceless championship magic of this year’s Super Bowl. Drew Brees, Reggie Bush and Head Coach Sean Payton, among others remain in the spotlight. Big plays were made by many, as a future Hall of Fame gunslinger named Manning was stunned and turned [...]
Customer Loyalty Programs: The Why and the How
Thursday, January 14th, 2010 Mary Catherine Brutz, Marketing Communications Analyst
Last month, some friends and I went to brunch at a favorite local spot. The decision to eat at this restaurant was easy – I gave them my e-mail address to participate in their loyalty program during a previous visit. Later, I received an e-mail for $20 off of my bill during my birthday month, [...]
When You’re Ready, We’re Ready
Wednesday, December 23rd, 2009 John T. Kirk, Vice President of North American Distribution
Over the weekend, the Mid-Atlantic states and areas along the Northeastern coast of the United States were hit with an intense snow storm. In Virginia, where my family and I live, we experienced a good dose of snow and wind on Friday night and into Saturday.
When there is a new blanket of [...]
Enhancing the Guest Experience through Technology
Thursday, December 17th, 2009 Mary Catherine Brutz, Marketing Communications Analyst
In a recent study conducted by Hospitality Technology, 36.4 percent of the 260 restaurant and hotel executives surveyed said that their most important initiative for 2010 is attracting more customers. With this customer-driving initiative in mind, one third of respondents said they plan to add more value to their offering to enhance the guest experience [...]
Buying a New POS System: Is Your POS Disposable?
Monday, December 14th, 2009 Jessica Lundberg, Senior Marketing Manager
Restaurant operators make significant investments in a restaurant, from kitchen technology to décor and aesthetics to furniture and equipment. Each investment helps build the brand, streamline operations and keep the doors open. More than any other investment, a POS system can help restaurant operators control costs, improve guest experience and order accuracy, and enable high [...]
Are you targeting the right customers for your restaurant?
Tuesday, December 8th, 2009 Alaina Ankrom, Channel Marketing Senior Analyst
I’m sure you’ve read many articles about getting the right customers into your restaurant and encouraging them to come back. This subject always bears repeating, especially since customer visits are the lifeline of your restaurant. Sometimes the hardest part is figuring out who the right customers are for your establishment. Remember, the right [...]
Turning Servers into Salespeople
Monday, November 23rd, 2009 Maggie Haskell, Online Marketing Senior Analyst
A recent webinar presented by NetWorld Alliance focused on tips and tactics to help restaurant owners and operators train their servers to be better salespeople. Interestingly, a national report on coffee sales in restaurants showed that servers only try to sell coffee to guests 30 percent of the time. With the average cup of coffee [...]
Radiant Employees Make an Impact on the Community
Thursday, November 19th, 2009 Mary Catherine Brutz, Marketing Communications Analyst
One of Radiant System’s core values as a company is giving back to the communities in which we work and live. This mission drives our volunteer efforts, including a new tutoring program with Herndon Elementary School near downtown Atlanta, which is facilitated through our relationship with Hands On Atlanta.
Each Tuesday, Radiant volunteers drive to Herndon [...]
Theft Doesn’t Always Come With a Mask
Tuesday, November 17th, 2009 Sherry Spreter, Senior Marketing Manager
When you were a child, there were many fundamental life lessons that you learned. Hopefully, one of those lessons was about the repercussions of stealing. I was around the age of 7 when I learned this valuable lesson, walking to the 7Eleven with my sister, excited, because I had the independence of embarking on an [...]
