Radiant’s global leadership team gets together every six months. Those are two of my favorite times of year. It is a chance to catch up in person with Radiant’s 80 top leaders who each bring a unique perspective to our company. The agenda is always ambitious and the one two weeks ago was no exception.
Of the many items on the agenda, two stood out for me. We ended Day 1 with a session called Why in the World from Around the World. We started this thought process last year when the bleakness of the economy was at the forefront of so many minds. As I was tracking the decline in sales figures late last year, it occurred to me that our salespeople were selling more than I would have guessed. So, the question we began asking ourselves was, “Why in the world are customers in investing in POS right now?”
I spoke with customers and partners around the world about this question and was pleasantly surprised at the depth and diversity of responses. My conclusion was that we could do well in a bleak economy given the reason people are buying systems. I thought it would be good to get our top leaders engaged in this question, and, during the last two leadership team meetings, we shared our results with each other during the session called Why in the World from Around the World. It lasted 45 minutes with our leaders raising their hands telling all these amazing stories about why companies are pulling out systems of our competitors and replacing them with Radiant’s.
I cannot re-create the passion and energy that comes from watching our leaders from Salzburg to Singapore to Southern California share with one another these stories of how our system is helping businesses profitably serve consumers in a way they believe is better than any of our competitors. Several of the reasons why customers are investing money in systems include enabling customers to sell on the Internet in a seamless way with their store operations, reliability of our system during peak times, speed of service which drives revenue increase, shrink reduction that’s unparalleled, and the amazing service provided by our partners while at the same time our competitors are cutting levels of service. Several people told me how inspired they got from the session and the 16 stories I heard did the same for me.
Next week, I will share with you the second agenda item that stood out for me.
